Managing Conflict Resolution In The Workplace
Conflict in the workplace can be difficult to navigate and add stress to a work environment. Discomfort in a high-stakes situation is inevitable, but it doesn't have to lead to a crisis. In healthcare, teamwork and collaboration are key. It is vital that athletic trainers understand how to prevent and manage workplace conflict, in order to effectively perform essential duties.
In a recent blog by SCP health, you’ll a useful analogy on 3 common ways people respond to stressful situations.
Foot on the gas, someone may lash out within anger.
Foot on the brake, a person might withdraw or back down.
Foot on both gas and brake, a person may freeze, but deep down, they are very emotionally charged.
Knowing your own default response in a stressful situation will assist in preventing an escalation of a conflict. It is just as important to be aware of the situation around you, including the conflict itself and the others involved. A colleague could react very differently or similarly to you, depending on the situation.
Awareness, prevention, and practice of crucial conversations and conflict management can prepare you to approach a situation as a win-win for everyone involved. Check out this flow chart, blog, and resource to assist in identifying a high-stakes situation, preventing issues from transforming into a crisis, and managing conflict in the workplace.
